What do I do if I smell gas?
    Natural gas smells like rotten eggs due to the chemical additive ethyl mercaptan. If you smell the odor, leave the area immediately. Then notify us (1.205.655.3211 or 1.800.755.3211) and/or the fire department. Do not return until the safety personnel has said that it is safe to return. For more information, see our Safety Tips Section.

What is Trussville Utilities' Bank Draft Plan?
    Trussville Utilities' Bank Draft Plan makes it easier for the customer to pay the gas bill by deducting your bill directly from your account. The bill will be sent to your house and will tell you how much money is going to be drafted and the date that it will be drafted.

How do I start bank draft on my account?
    All you have to do is send a voided blank check to our main office and write "for bankdraft" on it. Make sure the name on the check is the same as the name on the account you have with us. Send it to 127 Main Street, Trussville, Al 35173.

How do I read my meter?

  Your gas meter is an accurate automatic measuring instrument. It keeps track of how much gas flows through it by counting the filling and emptying of the compartments inside the meter. Since each compartment fills with just the same amount of gas every time, the measuring is very accurate. And because one compartment is emptied as another is being filled, the flow of gas to the various appliances is smooth and uninterrupted.

    The part of a meter that shows the amount of gas used is called an index. In our system, there are two basic types of indexes.

    If your meter has round dials and the pointer is between two numbers always record the lower number. The one exception is if the pointer is between 9 & 0 (zero) you then read 9 because the zero then represents the completion of a cycle. When the pointer is directly on a number, check the dial to the right. If the dial to the right has not passed zero, record the lower number for the dial on the left. To obtain a reading, read the dials left to right, recording the numbers in the same order, left to right.