Are you looking for a way to help balance your monthly payments? Budget billing may be the right option for you.
What is budget billing?
Trussville Gas & Water’s budget billing program offers our customers the opportunity to convert unpredictable, seasonal gas and/or water bills into 12 equal monthly payments. This is especially helpful for our customers on a fixed income.
Who can qualify for budget billing?
Anyone who has at least a 12-month billing history on a Trussville Gas & Water residential or business account may qualify for this program.
How does budget billing work?
Your budget billing calculation is based on the previous 12-month history of your account and the monthly amount billed will be an average of that usage. The monthly payment you make will help establish a credit balance during lower usage months so your monthly rate will not increase during higher usage months.
Budget Billing Example:
In the below example, you will see that the actual monthly bill varies based on your monthly usage. However, the budget amount remains fixed.
Do you still have questions? Read on!
How will my actual usage be tracked?
Our staff will continue to read your gas and water meter each month. You will continue to be mailed a monthly statement with your meter readings and actual usage. Your budget billing summary will be included in that statement to keep you informed about your budget account balance.
What happens if there is a large surplus or a deficit on the account?
Your account will be reviewed periodically throughout the year. Occasional adjustments will be made to your monthly payment to avoid large debit or credit balances. However, if a large surplus accumulates on your account, you may request that a portion be applied toward future billings or a check may be issued to you for the overage. Please note that if the funds are applied to future billings or are refunded, this may affect your monthly budget billing payment amount in the future.
What do the terms “surplus balance” and “deficit balance” mean?
While you are participating in the budget billing program, there will either be a surplus balance (credit) or a deficit balance (debit) on the account. A surplus balance is what Trussville Gas & Water would owe you should they decide to discontinue the program. A deficit balance is what you would owe Trussville Gas & Water should you decide to cancel.
If there is a large credit on my account, can I skip the monthly payment?
No. Payments need to be made each month. Your monthly payments are the key to building up the credit necessary to absorb some of the cost of higher usage months. If a payment is skipped, you are subject to being dropped from the budget billing program.
What changes will I see on my monthly bill?
Your monthly statement will show two amounts.
1 The actual gas and/or water usage and charges for the billing period.
2 The fixed amount to be paid under the budget billing program. This amount will be indicated in the “total due” box on the bill. While enrolled in the plan, the budget amount should be paid each month.
Can I cancel budget billing?
Yes. Any time you determine that budget billing is not the right fit for your needs, you can cancel the program by calling our customer service department at 205-655-3211. However, once you cancel the program, there will be a 12-month waiting period before budget billing can be reinstated. If budget billing is cancelled, the total deficit (debit) balance on your account becomes due at the time of cancellation. If there is a surplus (credit) balance on the account, you may request that it be refunded or applied toward your future bills.
Is budget billing right for you? Call our customer service department at 205-655-3211 and one of our friendly customer service staff members will be happy to help you set up budget billing on your account today.